Refund Policy

Effective Date: January 1, 2025

Operated by: Tang Global Digital Systems LLC, Sheridan, WY, USA

Digital Products (PDFs, Guides, Workbooks)

Due to the instant-delivery nature of digital products, all digital product sales are final and non-refundable.

When you purchase a digital product from Node 001:

• Files are delivered immediately upon payment confirmation
• Download links are sent to your email instantly
• You gain permanent access to the purchased materials

Exceptions for Digital Products

We will consider refund requests in the following circumstances:

• Technical Issues: If you are unable to download or access your purchased files due to a technical error on our end
• Duplicate Purchase: If you accidentally purchased the same product twice
• Billing Error: If you were charged incorrectly

To request a refund for any of the above reasons, contact us at hq@umprotocol.com within 7 days of purchase with your order details and a description of the issue.

Physical Products (Mugs, Hoodies, Merchandise)

Physical products are manufactured on-demand and shipped by our fulfillment partner, Printful. The following policies apply:

Eligible for Return/Replacement

• Damaged Items: Products that arrive damaged due to shipping
• Print Defects: Items with printing errors, misprints, or quality issues
• Wrong Item: If you receive an item different from what you ordered

Not Eligible for Return

• Products with no defects or damage
• Items damaged after delivery due to customer handling
• Buyer's remorse or change of mind
• Incorrect size selection (please check sizing charts before ordering)

How to Request a Physical Product Return

If your physical product qualifies for a return or replacement:

• Contact us at hq@umprotocol.com within 30 days of delivery
• Include your order number and photos of the damaged/defective item
• We will coordinate with Printful to process your replacement or refund

Processing Time

Once a refund is approved:

• Digital product refunds are processed within 5-7 business days
• Physical product refunds are processed within 10-14 business days after the item is returned or the claim is verified
• Refunds are issued to the original payment method used for purchase

Contact Us

For all refund inquiries, please email:

hq@umprotocol.com

Please include your order number and as much detail as possible to help us assist you quickly.

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